Unite your customer and team communication for all your SaaS projects
Use a single shared inbox to handle any customer or team conversation from any of your SaaS projects on a central interface. Know the story behind each and every user requesting your help.
Watch our short demo video
Set a few JavaScript parameters to provide user context in your SaaS
Dealing with system bugs or upselling the right package to your existing users requires context. By having additional information you can deal with problems quickly, increase business efficiently and much more.
Then let your users chat with you either by an email or our livechat
Never miss a hot lead that has sent an email, reduce user churn by answering questions inside your SaaS project. Live chat provides a way to instantly communicate with your users and leads while keeping everything in a shared inbox.
All your customer and team communication on the single interface
A growing business needs clear and concise communication to ensure both users and leads are taken care of effectively. Shared inboxes ensures no one is missed or forgotten about, perfect for a growing business that needs collaboration and communication in one place.
Features
All your inboxes from all your projects in a single place
• Add GSuite email accounts from all of your projects
• Add live chat widgets to all of your projects
• Chat with your customers from a single shared place
• Collaborate with your team to work efficiently
• Respond easily using either a live chat or an email
Stop being lost, see clearly:
• Your app's user details (email, phone, name, role)
• Internal notes regarding you app's user/company
• Subscription plan/usage/spend of a user/company
• Link to a user/company admin panel inside your SaaS
• Link to a customer dashboard in Stripe/PayPal
• Sign up or a last seen date for your user or company
• User photo for nicer experience
• and more...
Chat privately with your company members next to your customer discussions to have a context
Invite, assign and communicate with your team members to ensure each ticket or lead is being looked after. Chat with your team right next to the discussion ensuring details are not lost.
Create discussion channels and chat privately with your team about any of your SaaS
Add department or topic focused channels so that you and your team can communicate effectively, link to chats and get on top of tasks all within a central platform.
Instant answers to FAQs
Build your internal FAQs library and resolve customers’ questions instantly.
Answer to your live chat questions by email
Don't worry that your live chat answer hasn't been seen by user. Send it easily by email.
Distribute Communication Workload
Work effectively. Assign team members to support tickets
I really like Plumm because I don't have to jump between multiple email and live chat accounts from my different SaaS products, now I can easily chat with all of my customers seeing the whole "picture" of each and every customer instantly. It really saves me a lot of time.
Wiktor, Co-Founder, Indie Hacker
Respecting Privacy
As a company, Plumm strives to have the respect for user privacy that we’d like in every service we personally use.
You can find a plain English privacy policy here.
Pricing
Single User
Free
Unlimited SaaS count
Unlimited live chats
1 shared email inbox
All features
Premium
$10/user/month
Unlimited SaaS count
Unlimited live chats
Unlimited email inboxes
All features